Whitley

Couldn’t use them as prescription was wrong.

Very happy

tl,dr; hopeless response to missing part of order. First pair arrived, no sign of the second. Rang customer services. Assurances given. Still nothing arrives. Ring customer services. Second pair lost in their system. They want me to buy them again and they'll refund the payment. Trust is low at this point, so I'm not doing that. They can't reorder them for me internally! Ask for a refund for the second pair, they offer me less than half the order amount. Had enough by this point as customer services (Ange) is not the fastest. Decide to give up and return the pair I've received for a full refund. They wanted to charge me shipping for the privilege, but backed down when challenged. Apparently the refund will be in two amounts. I expect I will be back in touch with them about this, given the standard they've shown so far. Definitely had enough by now. Sending the pair that arrived back, which is a shame, because I quite like them. If that's not enough, customer services told me that the payment wouldn't be taken until the order was complete. They have taken the full amount from my bank, despite the order having gone wrong at their end. Their process failed and no one would have contacted me to let me know, they would have happily kept my money despite the internal inability to fulfill my order. I hope this discourages you from using glasses direct.