Contact us

Can we answer your question?

Before you contact us you might want to check our help section and FAQs.

• Tracking your order explains how to follow your order via our website.

• Delivery times explains how long your order is likely to take.

• Returning an item explains how to return an item to us.

• Understanding your prescription illustrates the various styles of prescriptions and common ways that they’re written to help you understand them.

Ways to contact us:

• By phone: 01793 746601
  Monday to Friday:          7:00am – 8:00pm
  Saturday and Sunday: 9:00am – 4:00pm

• By email: ask@glassesdirect.co.uk
  Our customer service agents aim to respond to all email queries within 24 hours.

• By chat: Look for the little chat bubble in the bottom right corner of your screen.