How to contact us
We are more than happy for you to contact our team of optical experts on 01793 746601. Our phone lines are open 7am-8pm Monday to Friday and 9am-4pm Saturday and Sunday.
Please be aware that our customer service hours will differ slightly over the festive period. We will be closing at 8pm on Christmas Eve and will remain closed on Christmas Day.
We will open back up at 7am Boxing Day and then usual business hours will resume until New Year’s Eve, when we will close at 8pm and will remain closed on New Year’s Day. We will then reopen at 7am on 2nd January.
We appreciate your patience and hope you have a wonderful time over the holidays.
Can we answer your question?
Before you contact us you might want to check our help section and FAQs. If you still can’t find what you are looking for, please call us or use one of the other contact methods below.
Returning an item explains how to return an item to us
Understanding your prescription illustrates the various styles of prescriptions and common ways that they’re written to help you understand them
Tracking your order explains how to follow your order via our website
Delivery times explains how long your order is likely to take
Other ways to contact us
You can email ask@glassesdirect.co.uk. Our customer service agents aim to respond to all email queries within 24 hours.
You can also write to us at
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, Manchester, M1 4BT
Please do not send returns to the above address. Instructions on how to return an item can be found here.
