Home

Home

Help

Help

Your delivery questions

Your delivery questions

<h1 class="help-article-header">Your delivery questions</h1>

How do I track my order?

How do I track my order?

How do returns work?

How do returns work?

How do I place an order?

How do I place an order?

<ul style="list-style-position: outside; list-style-type: disc; margin: 0 0 0 20px;"><li>Standard delivery (Royal Mail Tracked 24) to anywhere in the UK - £4.95</li><li>Orders from our <a href="/eyeglasses/boutique">Premium Designers</a> range (Royal Mail Tracked 24) - Free</li><li>Orders with a £95+ total basket value - Free</li><li>Home Trials delivered via Evri and returned via Royal Mail - Free</li><li>Returns - Free</li></ul>For more details about returns, read <a href="/help/returns-policy">here</a>.

We work closely with Royal Mail and other courier partners to get your glasses delivered directly to you. The majority of orders are shipped within 7 days from order date; however, more complex orders may take longer, although we work hard to ensure even the most complex prescriptions are dispatched within 14 days of being authorised by our opticians. You will receive a confirmation email as soon as your order has been dispatched from our warehouse.If you’ve received an email to notify you that your order has been dispatched but you haven’t yet received it after 10 days, contact us and we will try to resolve this as quickly as possible for you.You can find our contact details <a href="/help/contact">here</a>.

In the unlikely event your glasses are damaged on arrival, please <a href="/help/contact">contact</a> our customer service team who will do their best to resolve this for you.

If you have received the wrong pair, please <a href="/help/contact">contact</a> our customer service team.

What if I have received the incorrect pair or a pair is missing?

<div>We are currently unable to deliver to the Channel Islands and other addresses outside of the UK. We apologise for any inconvenience this may cause.</div>

Your delivery questions

Domestic delivery

International delivery

Your delivery questions

Related Questions

Domestic delivery

International delivery